Contact us

How can we help you today?

Report fraud

If you think you've been the victim of any scam, or you’ve noticed any suspicious activity on your account, it's important to call us immediately.

How to report >

What other people are asking

Still can't find the help you need?

Chat with us online


Existing customers

New to first direct

  • Chat with us through Live Chat
  • Tweet us @firstdirecthelp (Twitter is public and can be seen by anyone, so please don’t send any personal or account details this way.)

Contact us by telephone

So we can help you get through to us as quickly as possible, please select the relevant section below to find contact information.

Opening hours

Need to know more about our opening times for specific departments?

See our opening times >

Call charges explained

If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.

If you are unsure how much your call will cost, we recommend you contact your phone service provider.

Find your nearest HSBC branch

First Direct customers can visit any HSBC branch to pay in a cheque. Cash can be paid in over the counter at any Full Service Branch, Cash Service Branch or Banking Hubs.

You can also withdraw cash at an ATM or over the counter free of charge. You'll need to arrange a withdrawal over the counter by calling us on 03 456 100 100.

Find your nearest HSBC branch >

Service updates

See how our services are performing

Service updates information >


We know that from time to time things don't always go according to plan. If you would like to make a complaint please take a look to see which route is best for you.

Guide to our complaints process >

Write to us at...

first direct

40 Wakefield Road


LS98 1FD

Payment Protection Insurance (PPI)

Find out more about contacting us about PPI complaints