Our latest updates following announcements impacting the economy
We know it can be tricky to understand what the latest announcement could mean for you, so we're helping you stay up-to-date.
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We know it can be tricky to understand what the latest announcement could mean for you, so we're helping you stay up-to-date.
If you think you've been the victim of any scam, or you’ve noticed any suspicious activity on your account, it's important to call us immediately.
If an online card payment has been declined, it's likely the retailer isn't set up yet in line with new standards under payment services regulations to help protect you from fraud.
Please contact the online retailer first, to work out if they have another way for you to pay.
Read more about confirming online card payments
So we can help you get through to us as quickly as possible, please select the relevant section below to find contact information.
Need to know more about our opening times for specific departments?
If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.
If you are unsure how much your call will cost, we recommend you contact your phone service provider.
first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.
See how our services are performing.
We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.
At:
first direct
40 Wakefield Road
Leeds
LS98 1FD