Contact us

There are lots of ways to contact us 24/7

We might be able to save you some time

You can often get an answer quickly, without having to call. 

Forgotten your log on details?

Use our Digital Banking Help tool to recover your details.

Making a payment?

It's usually quickest to make a payment on our App, here's how.

Need to report fraud?

Here's how to report fraud, see the latest scams, and how we keep you safe.

Chat wherever, whenever

If you already bank with us, the easiest way to chat is through our App.

You'll get an instant response from our chatbot, and if that doesn't do the job, we'll send you through to our 24/7 support. 

All your chats are saved, so you can carry on with your day, coming and going as you like.

Scan the QR code to head to the App.

Don't have our App yet? You can still chat to us by logging in to Online Banking and selecting 'Message us'.

Prefer to call?

If you already bank with us, here are the numbers you need if you’re calling from the UK. 

General enquiries

03 456 100 100

We’re available 24/7 for any general, bank account, credit card or loan enquiries.

See our opening times for more information.

 

Mortgages

03 456 100 103

Lines are open 8am-8pm Monday to Friday, 8am-6pm Saturday, and 9am-6pm Sunday.

Savings

03 455 873 967

We’re available 8am-10pm Monday to Thursday, 8am-9pm Friday, 8am-8pm Saturday and 9am-8pm Sunday.

 

Additional support

Bereavement Support Team

0113 276 6669

To notify us of a death and for all other queries, including guidance on probate.

Lines are open 8am-10pm Monday to Friday, and 8am-7pm Saturday and Sunday.

Vulnerable Customer Support Team

03 450 307 246

Everyone has different support needs when it comes to banking – and they can change over time. Our Vulnerable Customer Support Team is here to make sure you get the available support you need.

Lines are open 8am-10pm Monday to Friday and 8am-7pm Saturday and Sunday.

Money Coaches

03 455 873 951

If you’re experiencing financial stress, our dedicated Money Coach Team can help you review your finances. They’ll look at your incomings and outgoings, which may help you save money.

Lines are open 9am-5.30pm Monday to Sunday.

Feedback and complaints

03 450 511 378

We know that from time to time things don't always go according to plan. If you'd like to make a complaint either call us, or take a look at which route is best for you.

Lines are open 8am-8pm Monday to Friday, and 9am-4.30pm Saturday.

New to first direct?

If you're new to first direct - call 03 456 00 24 24.

 

If you're new to first direct and want to talk Mortgages - call 0800 48 24 48.

More ways to say hello

Find an HSBC branch near you

first direct customers can use HSBC branches for transactional banking. 

To find out more about how you can pay in cash or cheques, or withdraw cash, see our banking facilities page.

Find your nearest HSBC branch

Find us on X

Get in touch with us on X by tagging @firstdirecthelp

X is a public social media platform and can be seen by anyone, so please don’t send any personal or account details this way.

Write to us

first direct

40 Wakefield Road

Leeds

LS98 1FD

Not in the UK?

Call us on +44 113 234 5678.

Additional numbers you might find useful