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Travel disruption


Important information for customers with travel insurance via First Directory

Unfortunately events sometimes occur which may impact on your travel plans.

If you have First Directory with us and have an enquiry about any current or future holiday plans and you've booked through a tour operator/ travel agent/ airline you should always contact them in the first instance.

If you would like to speak to the claims team please call +44 (0)1603 605 125. Lines are open 24 hours a day, 7 days a week, every day except Christmas Day, Boxing Day and New Years Day.

If you need emergency medical guidance or support please call +44 (0)1603 605 128. Lines are open 7 days a week.

For the latest travel advice check the FCO website.