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Coronavirus: Please see our travel advice document

The coronavirus is affecting everyone's lives and we want to make sure we are doing all we can to support our customers and our people.  We’ve decided to withdraw first direct Travel Insurance to new customers.

What this means for you:

If you’re looking to buy first direct Travel Insurance.

You won’t be able to get a new quote, buy or renew a first direct Travel Insurance policy.

If you have annual travel insurance with first direct.

You will no longer be able to renew your policy. Your existing policy will continue until your next renewal date, at which point it will finish.

Before booking a trip, please read your policy documents carefully and visit our coronavirus travel page for the latest guidance.


Pre-existing medical conditions

Where we are able to offer cover for existing medical conditions, the total premium will include the cost for this cover. However, we may be unable to offer cover for certain medical conditions. If we cannot offer cover, or if you are not happy with the total premium, you may be able to obtain cover from a specialist medical insurer. The Money and Pensions Service has a list of these insurers – you can check its travel directory or call 0800 1387 777. Please note, you may not be able to find cover for undiagnosed symptoms and you may need to wait until you have a diagnosis before getting cover elsewhere.

Making a claim

While on holiday

For cutting your trip short or emergency medical treatment

+44 (0)1603 605 128 Open 24 hours a day.


To advise of a new claim:

Before making a claim, please ensure you have contacted your travel and accommodation provider to discuss a refund as travel insurance only provides cover for your non-refundable costs.

If your claim does not require urgent medical attention you can contact Aviva and make a claim online.

+44 (0)1603 605 125 Claims helpline open 24 hours a day, 7 days a week.