Deaf, hearing or speech impaired

Text Relay can translate speech to text and text to speech when you contact us by phone. 

• you can call us via Relay UK Opens an overlay [Will show a security message first] Opens an overlay [Will show a security message first] and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. 
• you can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.

Relay UK is a third-party service, which means HSBC isn't responsible for this service. The service will be subject to third-party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK Opens an overlay [Will show a security message first] Opens an overlay [Will show a security message first] directly.

If you need assistance with telephone banking, the BSL Video Relay Service enables you to contact us from home using British Sign Language (BSL) free of charge.

• when you launch SignVideo, you’ll be able to interact with a qualified BSL interpreter using the camera on your device. You’ll then be connected with an fd phone representative, and your BSL interpreter will relay your conversation.
• you must have a good internet connection to use Sign Video, either WiFi or a 3G/4G/5G connection. The better your connection is, the better quality your call will be.
• to ensure we protect you and your information, we only use trusted services to communicate with you. This is why we are unable to take authority from independently sourced sign language interpreters.

You can use this service from Monday to Friday, 8.00 to 18.00 (excluding Bank and Public Holidays), and it’s free.

If you have any technical questions or problems please contact SignVideo Opens an overlay [Will show a security message first] directly.

If you need to use a HSBC branch, when you arrive, a HSBC staff member can show you which counter has the hearing loop installed.

If you use a hearing aid, hearing loops are installed by at least one counter in every HSBC branch. Hearing loops provide a magnetic, wireless signal that is picked up by hearing aids. This improves sound quality when you're having a conversation with one of the HSBC staff members.

When you arrive at the branch, a HSBC staff member can show you which counter has the hearing loop installed.

To use the hearing loop, turn your hearing aid to the T position. If the counter is closed or you're having problems with the loop, one of the HSBC staff members should be able to help. 

If you need more information on using your hearing aid with hearing loops, please visit Hearing aids and implants – NHS Opens an overlay [Will show a security message first] or  speak to your doctor or audiologist.

You can find your nearest HSBC by using their branch finder.