Get £175 for switching banks

Within 45 days of your account opening you need to: switch to us using the Current Account Switch Service (including at least 2 Direct Debits or standing orders), deposit £1,000, make 5+ debit card payments, and log on to digital banking. New customers only. T&Cs apply.

Find out more View our current account

The Bank of England base rate has changed from 4.50% to 4.25%. There's no need to call us, we'll be in touch soon to let you know if this affects you.
Check out our Bank of England base rate page for more information.

Independent service quality survey results

Published February 2025

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall Service Quality. We asked customers how likely they would be to recommend their personal current account provider to friends and family. Ranking: 1 Chase 81% 2 Monzo 80% 3 Starling Bank 79% 4 first direct 75% 5 Nationwide 69%

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on the SQI page.

See full results >

Authorised push payment (APP) scams rankings in 2023

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.

You can read the full report by visiting www.psr.org.uk/app-fraud-data Opens an overlay [Will show a security message first]

Share of APP scams refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

Total authorised push payment fraud losses refunded: position one: TSB 88%, position two: Nationwide 87%, position three: HSBC and first direct 76% an increase of 5% since 2022, position four: NatWest, Royal Bank of Scotland, and Ulster Bank jointly 76%, and position five: Santander 73%

See full results Opens in new window [will show overlay first]

APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of HSBC UK and first direct transactions sent in 2023, £159 was lost to APP scams.

Total authorised push payment fraud sent per million pounds of transactions: position one: Metro Bank £266, position two: TSB £266, position three: Lloyds bank, Bank of Scotland, and Halifax jointly £228, position four: Nationwide £219, position eight: HSBC UK and first direct £159 a decrease of 32% since 2022.

See full results Opens in new window [will show overlay first]

APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

Amount of APP fraud received per million pounds of transactions for smaller UK banks and payment firms: position one: Skrill £18,550, position two: Zempler Bank £4,523, position three: PayrNet £2,814, position four: PPS An Edenred company £2,512, and position five: Modulr £1,210.

See full results Opens in new window [will show overlay first]

APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at HSBC UK and first direct, £128 of it was APP scams.

Amount of APP fraud received per million pounds of transactions for major UK banks and building societies: position nine: TSB £408, position ten: Metro Bank £319, position twelve: virgin Money and Clydesdale Bank jointly £285, position thirteen: Starling Bank £239, and position fifteen: HSBC UK and first direct £128 a decrease of 1% since 2022.

See full results Opens in new window [will show overlay first]

Your eligible deposits with HSBC UK Bank plc are protected up to a total of £85,000 or up to £170,000 for joint accounts, by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.

This limit is applied to the total of any deposits you have with the following: HSBC UK Bank plc and first direct. Any total deposits you hold above the limit between these brands are unlikely to be covered.

Find out more

Get £175 for switching banks

2 million customers, and loads of them have stayed with us for over a decade

Banking in black and white

Your money, on your mobile

And that's not all we can offer

Wherever you find yourself during the cost-of-living crisis, we're here to help you through it