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Fraud awareness

Find out how to keep your money safe with our latest fraud prevention tips. 

We'll never ask you to:

  • tell us your card’s 4-digit PIN
  • share your online banking password, Secure Key codes, or one-time passcodes sent to your phone
  • transfer money anywhere, including to a 'safe' account
  • send us your card, cheque book or cash
  • check the number we're calling from is genuine by looking it up on the Internet.

When you're contacted by phone, email or text:

  • stop – be suspicious. Taking a moment before parting with your money or information could keep you safe
  • challenge – could it be fake? It's OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you
  • protect - ask someone you trust, such as a friend or family member. Don't call numbers in messages or emails - contact the company directly or go to the official website or app.

Reporting fraud

If you think you've been caught out by a scam or notice anything suspicious about your account, call us as soon as possible.

Beware of number spoofing - Scammers can change their caller ID to make it look like they’re calling from one of our telephone numbers.

If you’ve been told to check the number we’re calling from is genuine by looking it up on the Internet – it’s a scam!

Call 03 456 100 100 (lines are open 24/7, 365 days a year)

Text phone: 03 456 100 147

Calling from abroad: +44 113 234 5678

Text relay phone: +44 151 494 1260

If you don't think an email from first direct is genuine, forward it to phishing@hsbc.com so we can investigate it and help prevent further instances of phishing.

Protecting yourself from fraud

Be aware of the latest scams

New scams are emerging all the time. Learn more about the latest methods criminals are using.

Latest scams

Common types of fraud and scams

It’s not easy to spot scammers. Learn about some of the common types of fraud and scams and how to avoid them.

Fraud and scams guides

How to stay safe online

Tips on how to keep your devices secure and your money and personal information protected.


Ways to stay safe online

How we protect you

Log on security

Our Secure Key is an extra layer of security and protects against fraud.

What is a Secure Key

Defending you against financial crime

We're investing in technologies, processes and our people to keep you and your money safe. 

Ways we keep you safe

Your information

Occasionally we'll ask you for documents to confirm you are who you say you are. Just in case. 

What we need to keep you safe

More help for keeping you safe from fraud

Get Safe Online

Our parent company, HSBC, is a founder sponsor of this joint initiative between government, police and businesses.


Go to Get Safe Online

Take Five

Straightforward, impartial advice on preventing email, phone and online fraud, with a focus on impersonation fraud.

What is Take Five

Cyber Aware

A government campaign to help you learn how to protect yourself online.

Go to Cyber Aware

FCA warning list

The Financial Conduct Authority lists unsafe firms to help you avoid being a victim of investment fraud.

Go to the FCA website