With digital fraud and hacking at a record high, new regulations came into effect in mid-September that were designed to help everyone's accounts be even safer.
This means that you’re no longer able to log on to Online or Mobile Banking using just your Online banking password and answer to your memorable question.
Instead, you’ll need to use a Secure Key.
A secure key is a type of two-factor authentication that generates a one-time security code each time you log on or authorise a payment.
A password is one level of security (or – one factor). But fraudsters can try and guess passwords, making them vulnerable. Two-factor authentication means there’s another layer of security (on top of your password) to keep you even more secure.