Banking with us

Popular questions

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How do I pay in cheques or cash?

The quickest and easiest way to pay in a cheque is by using our mobile app. To find out how to do this in the App and for more information see our FAQs.

Alternatively you can post them into us or pop into any HSBC branch or Post Office®. You can also pay in cash at either of these locations.

Find out more about how to pay in a cheque or pay in cash

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How do I change my address?

You can update your address in our App. Just visit the ‘More’ menu and select ‘Profile’.

To find out more about how to change your address visit our managing personal details page. 


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What can I do in the App?

Personal details	Mobile App	Online banking
Personal detailsReport your card as lost or stolen	Mobile App✓	Online banking-
Personal detailsReplace a damaged card	Mobile App✓	Online banking-
Personal detailsSee upcoming payments in or out	Mobile App✓	Online banking✓
Personal detailsTransfer between your own first direct accounts	Mobile App✓	Online banking✓
Personal detailsPay friends & family within the UK	Mobile App✓	Online banking✓
Personal detailsPay a company	Mobile App✓	Online banking✓
Personal detailsInternational payments	Mobile App✓	Online banking-
Personal detailsPay in a cheque	Mobile App✓	Online banking-
Mobile AppQuery a transaction	Online bankingPlease chat with us
Personal detailsInsights - see your spending by category or merchant	Mobile App✓	Online banking-
Personal detailsChat with us	Mobile App✓	Online banking✓
Personal detailsView and download statement	Mobile App✓	Online banking✓
Personal detailsView your standing orders and Direct Debits	Mobile App✓	Online banking✓
Personal detailsSet-up a new standing order	Mobile App✓	Online banking✓
Personal detailsCancel a Direct Debit	Mobile App✓	Online banking✓
Personal detailsCancel a standing order	Mobile App✓	Online banking✓
Personal detailsAmend a standing order	Mobile App✓	Online banking✓
Personal detailsMy Documents	Mobile App✓	Online banking✓
Personal detailsOpen Banking	Mobile App✓	Online banking✓

Card controls	Mobile App	Online banking
Card controlsReport your card as lost or stolen	Mobile App✓	Online banking-
Card controlsReplace a damaged card	Mobile App✓	Online banking-
Card controlsFreeze or unfreeze your card	Mobile App✓	Online banking-
Card controlsPlace a gambling restriction on your debit card	Mobile App✓	Online banking-
Card controlsView card PIN and card details	Mobile App✓	Online banking-

Personal details	Mobile App	Online banking
Personal detailsChange your address	Mobile App✓	Online banking-
Personal detailsChange your contact details	Mobile App✓	Online banking✓
Mobile AppChange your name	Online bankingPlease chat with us to order a form
Personal detailsUpdate your communication preferences	Mobile App-	Online banking✓
Mobile AppChange your employer address	Online bankingPlease call us
Mobile AppChange your employment details	Online bankingPlease call us
Mobile AppChange/update your nationality	Online bankingPlease call us

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