How to switch to first direct and claim your £175*

Switching bank accounts is actually a lot easier than you think

The Current Account Switch Service (CASS) takes care of everything, seamlessly moving your balances, standing orders, payees and more over to first direct.

Simply choose a date and we’ll move everything to us in just 7 working days, although we always aim to do this sooner.

Step 1: Let us know

Once your first direct account is open, let us know you'd like to switch your other current account to us via the App. We will ask you for your new and old account details and preferred switching date.

Step 2: We'll tell your old bank

Once we've received your switch request and your current account is open, we'll let your old bank know you're moving.

Step 3: We’ll make the switch

As this stage there’s nothing else for you to do, no calls or anything. We’ll switch all your regular payments including standing orders and bills, we’ll also let your Direct Debit recipients know so that there’s no disruption to your outgoings.

We’ll also tell everyone that needs to be told about your switch, including your employer so that your salary is paid into the right place.

Job done!

Your old bank account will close on the date of your choosing, and you'll be able to see the balance from your old account in your shiny new first direct 1st Account.


We'll then let you know the switch is complete. It really is that easy.

Switching to us

Ready to switch? Download our app to apply

Once your first direct account is open, let us know you'd like to switch your account via the App to get started.

If you've already downloaded the first direct app, then log in and select 'switch to us' from your account menu to begin the process.

If you're not happy with your account, you have a 14 day period after you receive your welcome pack to close your account. Please see the Account Terms and Conditions and Charges for full details.

first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. For more information please call HSBC on +44 1226 261 010 or visit

first direct subscribe to The Standards of Lending Practice. You can learn more at the Lending Standards Board website.

For more information about accounts and other products you can refer to the Money Advice Service™ website.

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Your eligible deposits with HSBC UK Bank plc are protected up to a total of £85,000 or up to £170,000 for joint accounts, by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. 

This limit is applied to the total of any deposits you have with the following: HSBC UK Bank plc and first direct. Any total deposits you hold above the limit between these brands are unlikely to be covered. 

If your new bank or building society agrees, bank accounts that include an overdraft can switch using the Current Account Switch Service. And if you’d like to have an overdraft with your new bank account, speak to your new bank or building society before starting your switch. Your new bank or building society will be able to advise if you’re eligible for an overdraft, dependent on their lending criteria and your credit status.

If you're unhappy with any part of your switch, please visit our guide to making a complaint.