Existing credit card customers

Help with managing your first direct credit card.

Manage your credit card in our App

First you'll need to log in, then you can:

  • activate your card
  • view your card details
  • check your balance
  • order a replacement PIN
  • order a replacement card
  • view statements & balance transfers
  • set up a Direct Debit.

 

And much more. You can also access Online Banking or contact us by phone on 03 456 100 100. For more information on these services, including how to get our App, please see the details below.

Credit card help

Need a hand with replacing a lost, stolen or damaged card? Or want to change your card limit? Visit our credit card help page where you'll find all the step-by-step information you need for all things credit cards.

View credit card help

Balance transfers

Credit Card balances held elsewhere? Don't worry, after you’ve received your new first direct credit card, get in touch to start a transfer.

  • on our App go to Help > Chat now
  • in Online Banking go to Message us
  • start your message with ‘I want to complete a Balance Transfer’ and we’ll get the ball rolling.

You can also give us a call any time, night or day on 03 456 100 100.
Log on to Online Banking

Get started with our App

If you’d like to learn more about our App, you can find out how to register, including the steps you’ll need to follow and any information you should have ready before you start in our guide.
Find out more about our App

Going abroad?

first direct credit cards are accepted by over 19 million outlets and 1 million cash machines worldwide. You can withdraw up to £500 per day - but be aware that fees and charges may apply. 

You can also use your card to order travel money online. This is classed as a cash advance, so a cash advance fee applies. 

You don't have to let us know before you go on your travels, but we may temporarily block your card if we spot any unusual spending on your account. 

To avoid any inconvenience, please ensure that we have your up to date telephone number on our records. If you need to update your contact number, just send us a message  through our App or on Online Banking. 
Send us a message

Struggling to make a repayment?

If you're facing challenges to stay on top of your credit card repayments, we're here to help. 

If you're at immediate risk of missing a payment, please call us on 03 456 100 188.

 

Lines are open:

 

Monday to Friday: 8am to 8pm

Saturday: 8am to 6pm

Sunday: 9am to 6pm

 

 

View financial support services

Useful links

Responsible lending

As a responsible lender, we’re committed to helping you borrow in a way that works for you.

Want the full lowdown? Learn about how we lend responsibly.
How we lend

Disputing a transaction

If something doesn’t look right on your card, we’ll help you raise a dispute and get it checked out as quickly as we can.

Find out how to dispute a transaction and what we’ll need from you.
Disputing a transaction

Fraud awareness

Fraudsters are always trying new tricks, but a few simple checks can help keep your money safe.

Read our guide for the latest fraud awareness tips and what to do if you think something’s not right.
View our fraud guide