Helpful videos

Ready to get started with Digital Banking?

Here's how to set up a Digital Secure Key on your smartphone

Once you've downloaded our App, press 'Log on'.

Type in your Online Banking username

Enter the three requested characters from your password and your memorable information

Have a look through the features of our Digital Secure Key and then click ‘Activate'

Choose how you'd like to receive your first activation code

Enter the code we sent to you (activation codes usually arrive straight away, if you haven't received one after a couple of hours, give us a call and we’ll be happy to help)

You’ll then be asked how you’d like to receive your second activation code

Enter the second activation code once you’ve received it

Choose a new password for your Digital Secure Key

And that's it. You can now access all our Mobile Banking features. Enjoy!

Need to cancel one of your Direct Debits?

Here’s how to do it on our iOS App

First things first, head to the “Move money” menu.  [The second icon from the right on the bottom tool bar]

Select the account the Direct Debit is paid from [Select account from list]

Head to Manage Standing Orders and Direct Debits [Navigate to “Manage” menu and select Standing Orders and Direct Debits]

Choose the Direct Debit you’d like to cancel [Select the beneficiary from the list]

Press Confirm [Press confirm in top right-hand corner and click yes on confirmation prompt]

And Voila

You’ve just cancelled a Direct Debit on the first direct iOS APP.

How to send money to repay your first direct credit card on our App.

Make sure your Credit Card or Gold Card is nearby, (you’ll need it soon).

Now, log onto your App and select ‘Move Money’ on the main home page.

Then, choose the account you’d like to move money from.

Select ‘New large business’.

Tap the search box and start typing ‘first direct’.

Choose your credit card from the search results.

Let us know how much money to move and type your full credit card number into the reference box.

Then tell us when you’d like to send your payment.

When you’re happy, tap ‘Next’

You can review the details, then press ‘Confirm’.

We’ll ask you to verify your identity,

And that’s it!

Your card’s available balance should be updated straight away – this will show on your statement the next working day. (Payments can take up to two hours to credit, subject to our usual checks.)