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Thomas Cook

Guidance for customers affected by the news that Thomas Cook has ceased trading

If after contacting either the CAA or ABTA and you have been directed to your bank, please complete the declaration form and email it to us at fdcardscustomermail@firstdirect.com or alternatively you can send to:

first direct
40 Wakefield Road
LS98 1FD

Once we receive your completed form we'll then consider if we are able to help you through Visa Claims Resolution Schemes.


Advice for employees of Thomas Cook

We would encourage any of our customers that feel they may experience financial difficulty as a result of the Thomas Cook news to call us on 03 456 100 100. Or, alternatively there is a range of support available from:


Be aware of Fraud

Scammers are trying to exploit people affected by the collapse of Thomas Cook.

These criminals will attempt to scam anyone into revealing personal and financial details by pretending to assist with your refund.

Never give out your information to a source you do not trust. If in doubt, always call them back on a trusted number. For more advice on what to do, have a look at our fraud awareness page, or the Take 5 website.