What are phone scams?
Phone scams (also known as Vishing) are fake calls made by scammers that claim to be from your bank, your building society or organisations like telecom providers and HMRC. They may use your full name, use a number you recognise or mention personal details that convince you that you are speaking to a genuine caller.
Fake callers sometimes claim that you have been the victim of fraud and urge you to divulge confidential info, like your PIN or passwords to prove your identity. They may then use these details to access your bank account or demand that you make an immediate payment to their accounts to resolve a problem.