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Temporary arranged overdraft support

Is your temporary overdraft support coming to an end? Click here

Information you need to know

In October 2022 we introduced some temporary support so you can pay less for arranged overdraft borrowing on our 1st Account.

If you're with us and have an arranged overdraft (one you have agreed in advance), you'll already know we don't charge interest on the first £250. Now, you can also opt in to our temporary support which means we won't charge you interest on your arranged overdraft up to and including £500 for 12 months. But the opt in period is ending soon.

Just so you know:

you can only opt in to this temporary support if you already have an arranged overdraft of £250 or more
after the 12 months is over, your overdraft will go back to it's standard charges (see table below for details).
you have until 26 October 2023 to request this support and cannot re- apply if you’ve already had the support.

How do I ask for the temporary support?

Just fill out our short online form. As part of this you’ll need to confirm your:

name and address
sort code
account number

If you don't have your sort code and account number to hand, you can find these on your debit card, statements or the account summary screen in of our App or Online Banking.

If your overdraft is on a joint account, only 1 of you needs to complete the form but please make sure you have the other account holder’s permission before submitting it.

Once we’ve processed your request, we’ll be in touch as soon as possible. This could take up to 7 working days as we’re expecting a lot of requests, so please bear with us.

Just so you know:

we'll let you know by email or letter but we won’t be able to tell you over the phone.
if your mailing preference is set to paper, it could take up to 3 weeks to receive your confirmation letter.

Apply for temporary arranged overdraft support Opens in new window [will show overlay first]

If you need help with this form, please contact us.

What if my overdraft support is due to end?

We’ll get in touch before the end of the 12-months to remind you when your support will be ending.

After the 12-months is over, we’ll start to apply our standard overdraft pricing again. Here’s a reminder of what that is:

Current account	Interest free amount	Interest rate above the free amount
Current accountOverdraft pricing after the 12-month period	Interest free amount£250	Interest rate above the free amount39.9% EAR variable

Representative example: 0% EAR (variable) on the first £250, 39.9% EAR (variable) on anything above that, giving a representative annual percentage rate (APR) of 30.5% APR (variable). Based on an arranged overdraft of £1,200.

It’s worth bearing in mind these rates won’t apply if you have an account with a ‘negotiated rate’ (where we’ve agreed a different rate for your overdraft with you).

Use our overdraft calculator to find out how much an overdraft through your 1stAccount could cost over a period of up to 31 days.

Overdraft Cost Calculator

dpws-tools-overdraft-u-k-calculator

Where can I get help or advice?

If you’re worried about your overdraft, head over to our money worries page for more information and guidance, or call our dedicated Financial Support team who are here to help.

Call 03 456 100 188

We’re here Mon to Fri 8am to 6pm and Sat 8am to 4pm.

You can also get free independent advice from:

StepChange Debt Charity: visit their website Opens an overlay [Will show a security message first] or call 0800 138 1111
Money Helper: visit their website Opens an overlay [Will show a security message first] or call 0800 138 7777
National Debtline: visit their website Opens an overlay [Will show a security message first] or call 0808 808 4000
Citizens Advice: visit their website Opens an overlay [Will show a security message first] or call 03 444 111 444

Frequently asked questions

Is this support available to all customers?

How long do I have to ask for this support?

How does this support work if my arranged overdraft is less than £500?

If we can offer you this support and your arranged overdraft is less than £500, any overdrawn balance up to £500 will be interest free (we won’t automatically increase any overdraft limits. If you want a higher one, you'll need to apply as normal - you can find more information about this on our Overdrafts page).

How does this support work if my arranged overdraft is over £500?

How does this support work if I don't have an arranged overdraft?

It's only available if you already have an arranged overdraft (one you've agreed in advance). If you want a new arranged limit you'll need to apply as normal - you can find more information about this on our overdrafts page. If your overdraft application is approved, you'll need to come back to this page and complete our online form to apply for this temporary support).

I want to borrow more; will this support help me?

If we can offer you this support, we won't charge interest on the first £500 of anything you borrow on an arranged overdraft for 12 months (we won’t automatically increase any overdraft limits. If you want a higher one, you'll need to apply as normal - you can find more information about this on our overdrafts page).

You can find more information about the other types of borrowing we offer on our website.

This temporary support is designed to help customers having financial difficulties because of the rising cost of living so please don't apply if:

you don't need this help
you don't have an eligible account with us
you don't already have an arranged overdraft with us
we've already agreed not to charge interest on your account for another reason
you have an account with a 'negotiated rate' (where we've agreed a different rate for your overdraft)

How does the support work?

If we can offer you this temporary support, we'll make borrowing up to £500 interest free on all arranged overdrafts you have on eligible accounts with us (including joint ones) from the date detailed shown in your confirmation email or letter.

If you enter joint account details, support will be added to ALL eligible accounts for both parties.

If you enter sole account details, support will be added to ALL eligible accounts for that party only. This includes joint accounts where applicable.

When you're getting close to the end of the 12 months we'll let you know the interest-free period is ending, that your overdraft will go back to it's standard charges and how to get more help if you need it.

This is only temporary so it doesn't change your current terms, these will stay the same. If you'd like a higher arranged overdraft limit, we'll decide this in the same way as any normal application, including a credit search that will show on your credit file. You can find more information about applying on our Overdrafts page. If your current overdraft limit is less than £500 and you choose to apply for an increase, you'll need to come back to this page and complete our online form, once your application is approved.

Current account	Interest free amount	Interest rate above the free amount
Current accountOverdraft pricing during the 12-month period	Interest free amount£500	Interest rate above the free amount39.9% EAR variable
Current accountOverdraft pricing after the 12-month period	Interest free amount£250	Interest rate above the free amount39.9% EAR variable

Representative example: 0% EAR (variable) on the first £500, 39.9% EAR (variable) on anything above that, giving a representative annual percentage rate (APR) of 21.8% APR (variable). Based on an arranged overdraft of £1,200.

It’s worth bearing in mind these rates won’t apply if you have an account with a ‘negotiated rate’ (where we’ve agreed a different rate for your overdraft with you).

Will this affect my credit rating?

Only if you apply for a new overdraft or to increase your current arranged limit.

It's worth bearing in mind:

if you go into an unarranged overdraft (one you haven't agreed in advance) we can't guarantee your payments will be made.
if an account is in an unarranged overdraft for 30 or more days, we will need to report this to credit reference agencies which can make it more difficult for you to get credit in the future - we really don't want to get to that stage so if you think your account might go over its limit, please get in touch and we'll do everything we can to help.