How do I send money to a new payee?
To send money to a person or company for the first time, you'll first need to set up a new payee. You can do this through our App or Online Banking from the ‘Move Money’ screen.
To set up a new payee, you’ll need:
- the payee's name
- the payee's sort code (6 digit number)
- the payee's account number (usually an 8 digit number)
- the payee's account type – personal or business
- the payment amount
- a payment reference (to help identify the payment)
- your Digital Secure Key
The first time you send money to this payee you'll be asked to verify the payment biometrically, or by using your Digital Secure Key password. We'll only ask you this once, and once the payee has been set up and confirmed, you can select them again from your list of existing payees.
In normal circumstances, the payment should reach the payee straight away, subject to internal checks.