Dot – digital customer support
Here to save you time - chat with us in the App or online
Dot is a secure, helpful and convenient way to get in touch. Type your question to us in the App or Online Banking - no calling required.
- Use in-App or on Online Banking
- Available 24/7
- Seriously secure
- Quick, easy, convenient
- If Dot can’t help, we’ll put you through to someone who can
How to find Dot
Log on to our App
Log on to our App as you would normally. If you currently only have a Physical Secure Key (it looks a bit like a mini calculator), it's easy to get set up with a Digital Secure Key.
- Go to the 'Help' tab (just look for the question mark).
- Select 'Chat now'.
Don’t have our App yet?
Get set up today! Download our App then follow the on-screen instructions.