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Dot – digital customer support

Here to save you time - chat with us in the App or online

Dot is a secure, helpful and convenient way to get in touch. Type your question to us in the App or Online Banking - no calling required.

  • Use in-App or on Online Banking
  • Available 24/7
  • Seriously secure
  • Quick, easy, convenient
  • If Dot can’t help, we’ll put you through to someone who can

Your conversations with Dot are seriously secure because you’ll be logged in to your App or Online Banking.

You can get help with queries about statements, how to set up new payees and more – Dot can even show you how to update your address or telephone number on the App. Don’t worry, for more complex questions, you’ll be transferred to a person within the chat.

Dot, just another way to get great first direct customer service.

How to find Dot

On our App (iOS)

Log in to our App

Log in using your face, fingerprint or Digital Secure Key password as you do normally. If you currently have a physical Secure Key (it looks a bit like a mini calculator), it’s easy to get set up with a Digital Secure Key.

  1. Go to the Help tab (just look for the question mark)
  2. Select ‘Chat now’.

Don’t yet have our App?

Get set up today. Download our App then follow the on-screen instructions.

On our App (Android)
On Online Banking