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Dot – digital customer support

Here to save you time - chat with us in the App or online

Dot is a secure, helpful and convenient way to get in touch. Type your question to us in the App or Online Banking - no calling required.

  • Use in-App or on Online Banking
  • Available 24/7
  • Seriously secure
  • Quick, easy, convenient
  • If Dot can’t help, we’ll put you through to someone who can

How to find Dot

Log in to our App

Log in using your face, fingerprint or Digital Secure Key password as you do normally. If you currently have a physical Secure Key (it looks a bit like a mini calculator), it’s easy to get set up with a Digital Secure Key.

  1. Go to the Help tab (just look for the question mark)
  2. Select ‘Chat now’.

Don’t yet have our App?

Get set up today. Download our App then follow the on-screen instructions.