Website Accessibility

Whether it's online banking, learning more about our products and services or finding out how to contact us, we want to make our website as easy to use as possible. 

On this page, you'll find some technical guidelines you may find helpful. 

Our websites and applications should meet the minimum 'Double-A' (AA) rating of the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1) Opens an overlay [Will show a security message first].

These guidelines explain how to make web content more accessible for people with disabilities.

Accessibility features on this site include:

• All controls work with a keyboard alone
• Form fields have labels so you can tab through from the start to the end
• Non-decorative images include text alternatives (alt text) for screen readers
• Link text is descriptive – we don't use 'click here'
• Screen-reader users can navigate and understand our pages
• We use strong colour contrast so it's easy to read text and graphics
• Error messages describe what the errors are
• We give you enough time to complete activities
• Controls are big enough to click or tap
• Page layout is flexible and responsive

You can also use a screen reader and other forms of assistive technology when contacting us via the Chat functionality on our App.

These are the browsers and operating systems we support.

Browsers

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (9 and above)

Operating systems

• Windows 8 and above
• Mac OS X 10.9 and above

Windows 7 and 8.1

Online banking no longer supports Windows 7 and 8.1. This is because Microsoft has stopped security updates and fixes for these operating systems.

If this affects you, you should:

• Upgrade to a newer operating system, if possible
• Stop using these operating systems for online banking or shopping
• Use another device, such as a tablet, or download our mobile app.

View Microsoft operating systems guidance Opens an overlay [Will show a security message first]

If you need further help with digital accessibility, there are a number of organisations who offer support and guidance. 

AbilityNet is a charity that provides free support with digital accessibility. The AbilityNet website Opens an overlay [Will show a security message first] has lots of helpful tips, including simple ways to make your devices easier to use.

Sight loss charity RNIB Opens an overlay [Will show a security message first] also has information on desktop accessibility if you're blind or partially sighted.