Our latest updates following announcements impacting the economy

We know it can be tricky to understand what the latest announcement could mean for you, so we're helping you stay up-to-date.

Card declined online?

Extra security when paying online – find out how we’re helping to make your online card payments even more seriously secure

Protecting your card payments

Pay in cheques

Our App can be used to pay in cheques anytime, anywhere in a matter of minutes. Device restrictions and cheque limits apply.

How to pay in a cheque

Supporting those affected by the situation in Ukraine

We're helping charities to support those affected by the situation in Ukraine

Independent service quality survey results

Personal current accounts

Published August 2022

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.