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Next steps for loan deferral and credit card payment holidays

We’re no longer offering new credit card payment holidays, loan payment deferrals or extensions.

We’re still offering support tailored to your individual circumstances. This may impact your credit file. For more information please visit our Money Worries page.

Whether you’re in a position to resume your repayments, or facing further financial difficulty, don’t worry. We’ve put together a number of frequently asked questions, below, which will help you prepare for what you need to do. 

It’s important to resume making payments when they are due, as your credit file could otherwise be impacted.  

I am still in financial difficulty and unable to restart my payments.

If you’re unable to restart your contractual monthly loan repayments or minimum monthly credit card payments, then we may be able to help you. To help us understand your current financial position and enable us to consider the solutions we have available to support you, we will ask for information about your employment status, income and expenditure. 

You can find our income and expenditure form on our financial difficulties page.

What happens next?

Once you’ve submitted your form, we’ll contact you to discuss the solution within 5 working days. There’s no need to contact us, we will keep you informed every step of the way.