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Report lost, stolen or damaged cards

You can report this in our App by following these simple steps:

  1. Log on to our App.
  2. Go to the menu. On an iPhone, tap the three lines in the bottom right of the screen. On an Android device tap the three lines in the top left of the screen.
  3. Select ‘Cards’ from the menu.
  4. Then select the ‘Report lost, stolen or damaged’ button.
  5. Here you can choose either ‘Report lost or stolen’ or ‘Report damaged’.
  6. You can now choose the card(s) to report as either lost, stolen or damaged and click ‘Next’.
  7. Follow the on-screen instructions to cancel your card(s). 

It’s worth bearing in mind:

  • if your card was lost or stolen we’ll send you a replacement with a new 16 digit number
  • if it’s only damaged, your new card will have the same 16 digit number
  • once we’ve been able to replace your card you'll see this straight away in the ‘Cards’ section of our App

If you have any questions, we’ve answered the most frequently asked ones below, but if you have one that isn’t covered you can chat with us in our App - go to 'Help' and select 'Chat now'. Or in Online Banking, select 'Message us'. If you need to speak to someone, please give us a call on 03 456 100 100 and we’ll be happy to help.’


Lost, stolen or damaged card FAQs