Accessible format communications
We offer documents in Braille, large-print and audio format and our Online Banking is optimised so it can be read by screen readers.
Just tell us which format you’d prefer by giving us a call on 03 456 100 100 and we’ll be happy to help. Once you’ve told us, we'll make sure all our communications are sent to you in this format.
Talking cash machines
As a first direct customer you can use the counter services at HSBC branches to do your everyday banking and lots of them now have talking cash machines that give helpful voice instructions to help use them. You can find out if your local HSBC offers this service by using their branch finder.
Just so you know, not all cash machines offer this service but the ones that do:
- can be useful for anyone who struggles with on screen instructions eg if you’re blind, dyslexic etc
- you just need your card, PIN and standard headphones (3.5mm jack)
- you can blank the screen to keep your details safe
- you control it using the PIN pad which has a pip (bump) on the ‘5’ key and like a phone
- you can adjust the volume level by using the buttons on either side of the 0 key
Our Mobile Banking App
Our App helps you to manage your account(s) wherever you are using a compatible mobile device. Once you’ve logged on via our Digital Secure Key (an extra layer of security to keep you and your money safe) you can:
- access your money quickly and securely using biometrics eg your face or fingerprint
- view your balance(s) and statements
- make and set up new payments
- view and/or cancel standing orders and Direct Debits
- freeze or unfreeze a misplaced card
- find the answer to frequently asked questions and send us questions via our help section
- even pay in a cheque (but bear in mind some limits apply)
For more information about what else our App can do visit our Mobile App page.
Online Banking
You can also do most everyday banking with a desktop computer via our Online Banking where you can:
- view your balance(s) and statements
- make and set up new payments
- view and/or cancel standing orders and Direct Debits
- find the answer to frequently asked questions and send us questions via our help section
It’s also compatible with the personalisation settings you can use to make your browser easier to navigate eg zooming in or out, colour and font settings, using a screen reader etc.
For more information about what else you can do visit our Online Banking page.
It’s worth bearing in mind to access Online Banking you’ll also need a Secure Key which is an extra layer of security to keep you and your money safe. It’s available as a digital option (via our App) or we can post you out a pocket size or a larger physical version (the large one includes audio help if you have difficulty seeing small buttons).
For more information about this, visit our Secure Key page.
To order a larger Secure Key please give us a call 03 456 100 100 and we’ll be happy to help.
Phone Banking
If you need to talk to us about something more complicated or you have a problem, please give us a call on 03 456 100 100 and we’ll be happy to help.
To find out more about information about this and the security we use when you call, visit our Phone Banking page.