Visual impairment

If you’d like us to send you things in a format that suits you, you can opt to receive letters, PINs, statements and other communications in braille, large print or audio formats.

Just tell us which format you'd prefer using the App, chat or call us on 03 456 100 100.

You can find out more by visiting our Additional Banking Support page.

Our website and App should meet the minimum 'Double-A' (AA) rating of the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1) Opens an overlay [Will show a security message first].

These World Wide Web Consortium (W3C) guidelines explain how to make web content more accessible for people with disabilities.

Accessibility features we're using on our site include:

• all our controls work with a keyboard alone
• non-decorative images include text alternatives (alt text) for screen readers
• link text is descriptive – we don't use 'click here'
• screen-reader users can navigate and understand our pages
• we use strong colour contrast so it's easy to read text and graphics
• error messages describe what the errors are
• we give you enough time to complete activities
• controls are big enough to click or tap
• page layout is flexible and responsive.

When contacting us via chat, you can also use a screen reader and other forms of assistive technology.

The browsers and operating systems we support

Using Online banking is straightforward - all you need is a PC, Mac, smartphone or tablet with an internet connection of 2Mb/s (download speed) or higher and one of the following browsers:

• Chrome version 92 or later
• Edge version 92 or later
• Firefox version 90 or later
• Safari version 13 or later

If you’re using a mobile device, ideally it should also be running on the following operating system:

• iOS 14 or later
• Android 9 or later

At the moment we don't support devices with Android Go.

Browser and operating system updates are normally available free of charge from the relevant provider. Keep in mind we may update these lists from time to time as the software and security options change.

Tips for users with a visual disability

Keep up to date with the latest accessibility tips for mobile devices at Apple Opens an overlay [Will show a security message first] and Android Opens an overlay [Will show a security message first].

Our website and Online banking are compatible with the personalisation settings you can use to make your browser easier to navigate eg:

• zooming in or out on a web page or your computer screen
• changing the colour or font settings
• using a screen reader.

For some helpful tips on how to make your computer or device easier to use you can visit AbilityNet Opens an overlay [Will show a security message first].

You can also access free screen readers:

• for Windows by visiting nvaccess.org Opens an overlay [Will show a security message first]
• VoiceOver comes automatically with Mac OS X mobile and desktop operating systems - for more information visit apple.com/accessibility/vision Opens an overlay [Will show a security message first]

If you’re unable to see or read on-screen instructions, talking ATMs are simple to use. Plug in your headphones and you’ll receive audio prompts rather than having to read the ATM screen.

You just need your bank card, PIN and a standard pair of headphones (3.5mm jack).