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Learning and development

Although we’re known as a black and white bank, it’s the colourful people we employ that make our world go round. Individuality is the key to our success here at first direct which is why we built our training programme around you. Experience is not necessary, but we are looking for people with natural charisma and strong influencing skills and have what it takes to thrive in a customer focussed and performance driven environment.

We use blended learning which enables us to adapt an approach and environment which will bring out the best in you and your individual learning style. After all, we want to do everything we can to ensure that you dazzle our customers with your exceptional service and of course shining personality. Training contains a mixture of self-discovery exercises, role-play and online exercises.

You’ll start out as a Fresher and join one of our full time training programmes, which lasts for five weeks for both full and part time and involves a mixture of classroom and e-learning. In true first direct style you can expect a fun yet professional atmosphere which will enable you to bond quickly with your new team mates whilst you prepare yourself for that first call.

As a Fresher you will spend time in our Academy taking calls under the supervision of our experienced coaches who will offer you all the guidance you need to fly the nest with confidence.

The roles

We've around 3,000 people working for us at first direct and every single one of them brings their own unique personality. Find out more about the roles we have available.

View available roles

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

Read more about first direct

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

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