How to apply

Here's what to expect, every step of the way

Simple steps to working with us

We’re super excited you want to join us here at first direct. To help you put your best foot forward, here’s everything you need to know about our recruitment process, including what to expect in the interview.

Step 1: Apply 

 

If it feels like first direct is the right move for you, then it’s time to apply. We’d love to hear from you.

 

Simply follow the instructions to submit your CV.

View our roles

Step 2: Online Simulator 

 

Next, we’ll get in touch to ask you to complete an online simulator which emulates queries our customers might have and the multiple systems we use.

 

The simulator will assess how well your customers' queries are resolved. 

 

We'll need you to use a laptop or PC for this part, not a phone or tablet

Step 3: Telephone Interview

 

If you ace the simulator, we’ll then give you a call to tell us a bit about your skills in a short telephone interview.

Step 4: Face to Face Interview

 

Should the chat go well then we’d love to meet you!

 

We’ll invite you to attend a face to face interview at either our Leeds or Maxim office (dependent on your location). This will be a skills-based interview including some role play.

Step 5: Values Assessment

 

As well as assessing your skills, we'll also check to see if your values and behaviours match ours at first direct with an online Values Assessment.

 

If you’re successful, we’ll be in touch.

Ready to apply?

If working for an award-winning bank, that's loved by its people as much as its customers appeals to you, then look no further than first direct.

Join our family, find out what’s on offer at our two sites.

Leeds

Learn more about available roles based in our Leeds site
Jobs in Leeds

Motherwell

Learn more about available roles based in our Maxim Park site near Glasgow
Jobs in Motherwell

Want to know more?

Who we are

We’ve been at the forefront of amazing customer service and innovative ideas since day one. Not only were we the UK's first telephone bank when we launched in 1989, but we were also the first to offer a 24-7 service, 365 days a year. In short, we're the black and white bank with the big personality.
Life at first direct

Working with us

It's no secret that we're loved by our customers and industry experts alike, with a trophy cabinet fit to burst with awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few.
Working here

Rewards and benefits

We've got loads to offer, that's why we're loved by our people as much as our customers.

A starting salary of £24,000, 6+ weeks paid holiday, private medical insurance, and pension schemes to name a few.
Our employee benefits