You are in section Home Amazing Careers FAQs Recruitment process Current Page

Recruitment process

Any questions? To make things easy for you, we’ve put everything into simple black and white below. If you can’t find the answer to your question, don’t hesitate to call us on +44 2078328500 or email us at hsbc.recruitment@hsbc.com

FAQs

I have gaps in my employment history - will this affect my application?

What if I have had problems with my credit - will this impact my application?

If I've previously been employed by first direct or HSBC can I apply again?

When will I find out if I've been successful for a role at first direct?

Will I be able to get feedback on my call simulation or interview?

Why do I have to do a call simulation?

The call simulation is an opportunity for you to put your skills into action and see whether the job is something you'd enjoy and be good at. We'll explain everything to you when you attend as we want you to succeed. Look at it as a chance to show off your customer service abilities.

How long will the recruitment event last for?

Typically you could be with us for up to three hours but we'll try and get through it as quickly as possible. What's important is that you have enough time to get a full flavour of the role and a chance to show us what you're capable of. Times will differ between Leeds and Hamilton.

I have an unspent criminal conviction. Does this mean I won't be able to apply to first direct for a job?

Not necessarily. It depends on the conviction. It's best to be open and honest with us at interview and tell us about any unspent convictions, including motor convictions. Criminal record check is required if you are successful at interview.