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Mobility and dexterity

Our Mobile Banking App

Our App helps you to manage your account(s) wherever you are using a compatible mobile device. Once you’ve logged on via our Digital Secure Key (an extra layer of security to keep you and your money safe) you can:

  • access your money quickly and securely using biometrics eg your face or fingerprint
  • view your balance(s) and statements
  • make and set up new payments
  • view and/or cancel standing orders and Direct Debits
  • freeze or unfreeze a misplaced card
  • find the answer to frequently asked questions and send us questions via our help section
  • even pay in a cheque (but bear in mind some limits apply).

For more information about what else our App can do visit our Mobile App page.

Online Banking

You can also do most everyday banking with a desktop computer via our Online Banking where you can:

  • view your balance(s) and statements
  • make and set up new payments
  • view and/or cancel standing orders and Direct Debits
  • find the answer to frequently asked questions and send us questions via our help section.

It’s also compatible with the personalisation settings you can use to make your browser easier to navigate eg zooming in or out, colour and font settings, using a screen reader etc.

For more information about what else you can do visit our Online Banking page.

It’s worth bearing in mind to access Online Banking you’ll also need a Secure Key which is an extra layer of security to keep you and your money safe. It’s available as a digital option (via our App) or we can post you out a pocket size or a larger physical version (the large one includes audio help if you have difficulty seeing small buttons).

For more information about this, visit our Secure Key page.

To order a larger Secure Key please give us a call 03 456 100 100 and we’ll be happy to help.

Phone Banking

If you need to talk to us about something more complicated or you have a problem, please give us a call on 03 456 100 100 and we’ll be happy to help.

To find out more about information about this and the security we use when you call, visit our Phone Banking page.

Banking via a HSBC Branch

As you may already know, as a first direct customer you have access to HSBC UK branches to use their counter service.

Many HSBC UK branches offer level access as well as low level writing desks, counter services and cash machines to make it as easy as possible to use them. You can find out more about the options your local branch offers by using their branch finder.

Bank via the Post Office

Sometimes it may be easier for you to get to a Post Office than it is to visit a HSBC branch.

If you have a 1st Account, you can use your debit card at the Post Office counter to:

  • check your balance
  • withdraw money (up to your daily limit)
  • deposit money.

You can find your nearest Post Office® and check opening times using the Post Office branch finder.