Mobility and dexterity

As you may already know, as a first direct customer you have access to HSBC UK branches to use their counter services.

If you need wheelchair access when using HSBC branches for your banking, many offer level access to make it as easy as possible to enter.

Low-level writing desks are available in all branches and some branches offer low-level counter access. ATMs are provided at different levels too.

You can find out if your local branch provides level access by checking our branch finder.

Sometimes it might be easier for you to get to a Post Office than it is to visit a HSBC branch.

If you have a 1st Account, you can use your debit card at the Post Office counter to:

• check your balance
• withdraw money (up to your daily limit)*
• deposit money.*

You can check opening times and find your closest one on the Post Office Opens an overlay [Will show a security message first] website. 

Text Relay can translate speech to text and text to speech when you contact us by phone. 

• you can call us via Relay UK Opens an overlay [Will show a security message first] and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. 
• you can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.

Relay UK is a third-party service, which means HSBC/first direct isn't responsible for this service. The service will be subject to third-party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK Opens an overlay [Will show a security message first] directly.

A screen reader reads aloud information on a screen. It is a type of assistive software that converts digital text, images, and interface elements into spoken audio.

Our website and applications are all tested to meet the minimum 'Double-A' (AA) rating of the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1) Opens an overlay [Will show a security message first], meaning that all controls work with a keyboard alone when using a screen reader to help you navigate through the content.

You can access free screen readers:

• for Windows by visiting nvaccess.org Opens an overlay [Will show a security message first]
• VoiceOver comes automatically with Mac OS X mobile and desktop operating systems - for more information visit apple.com/accessibility/vision Opens an overlay [Will show a security message first]

If you find it difficult to enter your PIN, a chip and signature card allows you to sign your name to authorise a payment. These cards are just for making payments and don't work for withdrawing cash at ATMs.

If you'd like a chip and signature card, please give us a call on 03 456 100 100.

If you have difficulty signing your name, a signature stamp is an ink stamp personalised with your signature. It’s an easy way to sign things without having to use a pen.

You can get a personalised signature stamp from any reputable stationary store. You'll then need to register your stamp with us so we can assign it to your account. We can also give you a letter to show that your stamp is verified (some retailers may require this).