Working here
At first direct, no two days are the same
Our values
We’re shaped by our values, they define who we are and how we do things. Without our values, we'd be 'just a bank'. A brilliant bank, without a doubt - but still, 'just a bank'.
We bring a smile
Succeeding together across our locations to bring that fd magic
A simple value, but one that makes the biggest difference. We bring a smile to work. We put a smile on the faces of the people we work with. And we bring a smile to our customers every time they speak to us.
We make it better
Moving at pace to make things happen and get it done
first direct is constantly evolving, and never sits still. We leave no stone unturned in making things better. Whether it's making things better for our customers – both digitally and on-the-phone, making things better for our people, or making things better for our long-term future.
We stand together
We embrace diversity and value different perspectives
Unity. Pride. Togetherness. We recognise the differences in each of our people's backgrounds and life experiences. We make sure everyone has a seat at the table, and value everyone's thoughts equally.
We care
We care about our customers and each other by taking responsibility
Seriously. We care. We really, really do. We care about our customers. We care about our people. We truly care about first direct being the best bank it possibly can be, for everyone involved.
Ready to apply?
If working for an award-winning bank, that's loved by its people as much as its customers appeals to you, then look no further than first direct.
Join our family, find out what’s on offer at our two sites.
Leeds
Learn more about available roles based in our Leeds site
Motherwell
Learn more about available roles based in our Maxim Park site near Glasgow
Want to know more?
Who we are
We’ve been at the forefront of amazing customer service and innovative ideas since day one. Not only were we the UK's first telephone bank when we launched in 1989, but we were also the first to offer a 24-7 service, 365 days a year. In short, we're the black and white bank with the big personality.
Applying for one of our roles
Once you've done your research, you should hopefully have a good idea of what life at first direct is all about.
Have we ticked your boxes? If so, here’s all the information you need to apply.
Rewards and benefits
We've got loads to offer, that's why we're loved by our people as much as our customers.
A starting salary of £24,000, 6+ weeks paid holiday, private medical insurance, and pension schemes to name a few.