Paying in and out of your accounts

Need to pay in a cheque, or withdraw cash? Here's how.

go to your 'Balances' screen
tap the three dots on the account you want to pay the cheque into
select 'Pay in a cheque' and enter the amount
press 'Capture cheque', take a photo with your phone and follow the on-screen instructions.

Cheques paid in before 10pm on a working day using our App will be available by 11:59pm the next working day (providing it's not been returned unpaid).

You can pay in up to £2,000 a day in cheques using our App, with a limit of £2,000 per cheque. For cheque(s) above these limits, see 'Other ways to pay in a cheque'.

Visit our Cheque FAQs for more help with paying in a cheque using our App.

Other ways to pay in a cheque

At an HSBC UK branch

While we don't have branches, our friends over at HSBC UK do. So if you need to pay in a cheque, you can drop into your nearest branch.

If your branch has a counter you can pay in at the counter or you can also use the cheque deposit machines in branch, using your sort code and account number.

Find your nearest HSBC UK branch.

At the Post Office®

You can pay in a cheque using a pre-printed first direct credit slip from your paying-in book. You'll also need an HSBC UK Post Office® cheque deposit envelope, which you'll find on the Post Office® counter (don’t put cash in these envelopes).

Cheques paid into the Post Office® may take a little longer to clear in your account, compared to paying in using our App or at an HSBC UK branch.

Find your nearest Post Office® and check opening times using the Post Office® 's branch finder. Opens an overlay [Will show a security message first]

At a Banking Hub

Banking Hubs are a dedicated counter service where customers of major banks and building societies can access everyday banking services.

The Banking Hub counter offers the same everyday banking services you’d expect to find in a Post Office®. These include depositing a cheque, balance enquiries, and withdrawing cash or paying cash into your account.

HSBC Local | Ways To Bank - HSBC UK

In the post

You can send your cheque to our processing centre at:

first direct, PO Box 1538, Northampton, NN1 9HY

Don’t forget to also include a paying-in slip or to write your account details on the back of the cheque, so we know where to pay the money.

You can use your own envelope or if you’d like us to send you one, just chat with us on our App by going to 'Help' and select 'Chat now'. Or via Online Banking, select 'Message us'.

Paying in at an HSBC UK branch

You can pay in cash at any HSBC UK branch that has a counter service.

You won't be able to use the self-service paying in machines.

Withdrawing cash at an HSBC UK branch

You can withdraw cash at any HSBC UK branch that has a counter service. You'll just need to arrange this with us first by calling 03 456 100 100.

You can also use an HSBC UK ATM, up to your daily withdrawal limit (you can manage your daily ATM withdrawal limit on our App). Find out more about how to manage your daily ATM withdrawal limit.

As with all payments and withdrawals, this is subject to you having enough money available in your account.

Find your nearest HSBC UK branch.

Other ways to pay in and withdraw cash

At the Post Office®

Paying in cash

If you have a 1st Account, you can use your debit card at any UK Post Office® locations across the UK to:

check your balance
pay in
withdraw cash

You can pay in up to £3,000 per day and a total of £20,000 each year at the Post Office®*. To deposit more than this you need to visit an HSBC UK branch with a counter service**.

You can also pay in coins over the counter up to the value of £250 per transaction. Just make sure they’re bagged by denomination.

Find your nearest Post Office® and check opening times using the Post Office®’s branch finder. Opens an overlay [Will show a security message first]

With effect from 3rd December 2024:

*This doesn’t include Post Offices® on the Channel Islands or Isle of Man (CIIOM).

**This doesn’t include HSBC UK branches on the Channel Islands or Isle of Man (CIIOM).

Withdrawing cash

Cash withdrawals at the Post Office® count towards your daily limit.

At a Banking Hub

Paying in and withdrawing cash

Banking Hubs are a dedicated counter service where customers of major banks and building societies can access everyday banking services.

The Banking Hub counter offers the same banking services you’d expect to find in a Post Office®. These include depositing a cheque, balance enquiries, and withdrawing cash or paying cash into your account.

Multi-Bank ATM deposit machine

Paying in and withdrawing cash

You can pay in and withdraw cash from your 1st Account at a Multi-Bank ATM deposit machine.

Find your nearest cash machine Opens an overlay [Will show a security message first] and make sure you use the map key and the filter function to find an ATM with depositing capabilities.

Non-HSBC UK ATM's

Withdrawing cash only*

You can use a non-HSBC UK ATM to take out cash, however they may charge a fee, so it's always best to check before making the withdrawal.

Like with HSBC UK ATMs, you’ll only be able to take out cash up to your daily withdrawal limit.

Find your nearest cash machine. Opens an overlay [Will show a security message first]

It’s important to us that you’re able to pay in and withdraw cash locally without charge.

To do this, use the LiNK Cash Locator Opens an overlay [Will show a security message first] to find your nearest free and pay-to-use cash machines, Post Office®, Banking Hub and shops offering cashback.

If you still feel like you can’t easily access the cash services you need locally, you can submit a Cash Access Request Opens an overlay [Will show a security message first].

Our partners, LiNK, carry out all assessments on our behalf.

You can also write to LiNK to make a Cash Access Request at Link Scheme Ltd (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF.

LiNK will acknowledge your written request within 72-hours of receipt. They’ll also ask:

if you’re looking to take out or pay in cash
if you’re a personal or business customer
what services you’d like to see in your local area.

LiNK welcome requests from anyone in the local community, including members of the public, elected officials, community groups, charities supporting the local area, and local businesses.

Access to Cash FAQ's

What’s a Cash Access Assessment?

A Cash Access Assessment will be done by LiNK if:

a firm closes a cash service in your local area
a firm reduces the cash service in your local area e.g. they close a till or reduce the opening hours in which you can access cash
there’s a Cash Access Assessment request.

Only one assessment can be completed in a local area in any 12-month period.

You can check if LiNK have already assessed your area by visiting the LiNK assessments page Opens an overlay [Will show a security message first]. If LiNK have already received a Cash Access Assessment for your local area but not yet completed it, they’ll tell you.

When would a Cash Access Assessment not be completed?

A Cash Access Assessment will be done by LiNK if:

a firm closes a cash service in your local area
a firm reduces the cash service in your local area e.g. they close a till or reduce the opening hours in which you can access cash
there’s a Cash Access Assessment request.

Only one assessment can be completed in a local area in any 12-month period.

Are there any times when an assessment can be done more than once in a year?

What are the possible outcomes?

There are two possible outcomes following a Cash Access Assessment:

LiNK determine there are adequate cash access services in the local area and no further action is taken
LiNK determine there’s a shortage of cash services and it has a significant impact on the local area. They then recommend that additional cash services be provided, which may include:

a new free-to-use cash machine where you can pay in or take out cash
improvements to make it easier to pay in or take out cash at your local Post Office®
some local areas may get a new Banking Hub.

The outcome of a Cash Access Assessment will be published on LiNK's website within 12 weeks of receiving the request. You can find out more about the processes LiNK use on their Request Access to Cash page. Opens an overlay [Will show a security message first]

If your local area is to receive a new cash service, this will be available within 12 weeks of the published assessment outcome.

I want to make a complaint about access to cash review

Review of the Cash Access Assessment

If you feel the assessment didn’t consider important information that may have impacted the outcome, you can submit a formal request for LiNK to review the outcome within 28 days of LiNK publishing the assessment.

In order to undertake a review LiNK would need either:

new information that wasn’t considered during the assessment
the correction of any inaccuracies that may have impacted the outcome of the assessment.

You can request that LiNK review their decision on the official LiNK website Opens an overlay [Will show a security message first] or by sending a letter to Link Scheme Ltd (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF.

If LiNK do carry out a review, they must complete it within 12 weeks.

Complaints

If you still have concerns following the outcome of the Cash Access Assessment review, you can raise a complaint directly to LiNK Opens an overlay [Will show a security message first]. You can also submit a complaint in writing to LiNK at Link Scheme (Complaints Manager) Central House, Otley Road, Harrogate, HG3 1UF.

If you have concerns relating to how first direct or HSBC UK offer cash services, or about the delivery of new services, you can raise a complaint with us directly.

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Paying in and out of your accounts

What are you looking for?

Paying in a cheque? You can do this anytime, anywhere using our App.

Other ways to pay in a cheque

At an HSBC UK branch

At the Post Office®

At a Banking Hub

In the post

Paying in or withdrawing cash

Paying in at an HSBC UK branch

Withdrawing cash at an HSBC UK branch

Other ways to pay in and withdraw cash

At the Post Office®

Paying in cash

Withdrawing cash

At a Banking Hub

Paying in and withdrawing cash

Multi-Bank ATM deposit machine

Paying in and withdrawing cash

Non-HSBC UK ATM's

Withdrawing cash only*

Concerned about your access to cash?

Access to Cash FAQ's

What’s a Cash Access Assessment?

When would a Cash Access Assessment not be completed?

Are there any times when an assessment can be done more than once in a year?

What are the possible outcomes?

I want to make a complaint about access to cash review

Review of the Cash Access Assessment

Complaints