If you are affected by the situation in the Middle East and need support with your banking, we wanted to remind you that we’re here to help whenever you need us, day or night, by phone or chat.
Talk to our dedicated Credit Solutions team on 03 456 100 188
Additional help and support
We are partnered with Stepchange Debt Charity who can provide tailored support where multiple providers are involved.
Help is available, and there are plenty of people you can talk to. Details of independent charities are available on the financial management page of our website.
You can call us whenever you like, day or night, by phone. You query will always be answered by a real person in the UK.
If you're an existing customer you can chat with us in our App - go to 'Help' and select 'Chat now'. Or in Online Banking, select 'Message us'.
Visit our Contact Us page for all the ways you can get in touch.
Specialist support
We have a dedicated team who deal with queries and registering a Power of Attorney with first direct.
Call us directly on 03 456 100 100
or visit our Contact us page for all the ways you can get in touch.
Bereavement
Dealing with the financial affairs of a loved one when you're grieving is never easy. Our bereavement support team can provide guidance and support through the steps and decisions you need to take.
To notify us of a death and for all other queries, including guidance on probate, contact our Bereavement Support Team.
However, if you need to speak to us, you can contact our Bereavement Support Team on 0113 276 6669
Other life events
We offer help and support for other major life events, for instance dealing with separation and more, please call us anytime or tell us about a change in circumstance.
Visit our Contact Us page for all the ways you can get in touch.
Helping you develop your financial skills
If you’d like some hints and tips about smarter budgeting visit our financial management pages.
You can use HSBC UK’s talking ATMs. We also offer large secure key and touch ID options to help ensure that you maintain access to your money despite circumstances.
Did you know you can also withdraw cash over the counter at HSBC branches?
If you have a 1st Account, you can use your debit card to check your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11.500 Post Office® locations across the UK.
To find your nearest HSBC branch review Branch Finder.
We offer documents in Braille, large-print and audio, as well as reader-compatible online banking screens, so you can continue managing your account in a way that works for you.
You can nominate a trusted family member or close friend to help support your financial decisions and manage your account where a Power of Attorney or Third party mandate is in place.
Contact us on 03 456 100 100 to discuss Power of Attourney.
Allowing someone else to help you use your account
You can nominate a trusted family member or close friend to help support your financial decisions and manage your account where a Power of Attorney or Third party mandate is in place.
Accompaniment: If you’d like to have a family member or friend join you on a call with us, simply ask during the call and we can arrange this.
Contact us on 03 456 100 100 to discuss Power of Attorney.
Ways to interact with us
There are lots of ways to contact us. You can call us directly or register and log into Online Banking, or even download and use our mobile App. You can even tweet us. All the information can be found on our contact us web page.
Our video relay service means you can do banking using British Sign Language (BSL), this is a free service available Mon-Fri 8am to 6pm.
Alternatively, our textphone service allows you to speak to a customer advisor without the need for a third party translator.
Our Contact us page details all the ways you can get in touch.
To contact us using Text Relay you can use this national service that helps people with hearing loss access the telephone system without the need for specialist equipment. To use it, just choose one of the options below and you’ll be connected to an assistant who can relay your conversation for you.
Once it’s set up, you can add the 18001 prefix to any direct phone number to contact us with the help of the text relay service.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found here.