Report lost, stolen or damaged cards

1. log on and tap the three dots next to the account the card is linked to
2. select ‘Cards’ then ‘Report lost, stolen or damaged’
3. choose ‘Report lost or stolen’ or ‘Report damaged’
4. follow the on-screen instructions.

You should receive your new card within 3 to 4 working days if you’re in the UK, or 7 to 10 working days if you’re overseas.

If you’d registered your card with third parties, such as subscription-based services like Netflix or Spotify, you’ll need to give them your new card details.

If you’d registered with Apple Pay, Google Pay, or Samsung Pay, this should be updated automatically. You’ll be able to use this straight away, while you wait for your physical card to arrive.

Your PIN will remain the same.

• if your card was lost or stolen, your replacement will have a new 16-digit number
• if it’s only damaged, your new card will have the same 16-digit number.

Once we’ve replaced your card, you'll see it in the ‘Cards’ section of our App.

Please read on for the answers to some Frequently Asked Questions, but if you can’t find what you’re looking for, you can chat with us on our App. Just go to 'Help' and select 'Chat now'. Or in Online Banking, select 'Message us'.

If you’d rather speak to someone, please give us a call on 0800 085 2404 and we’ll be happy to help.