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Complaints form

We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right.

Please give us some details by completing the form below and you'll receive an acknowledgement within 5 working days.

Responses can take up to 8 weeks (15 days if it relates to a payment service).

For security reasons please don't include account details in this message. All we need right now is your name, email address, postcode and contact number.

For more details on how we will use your personal information, please see our Privacy Notice (PDF).

For general queries customers can send us a message through our App - go to  Help > Send us a message, or through Online Banking by selecting ‘Message us’.

Your information will only be used to manage your complaint.