Worried that you've been targeted?
If you think you've been the victim of any scam, it's important to call us as soon as possible.
Call 03 456 100 100 (Lines are open 24/7, 365 days a year).
You are in section Home Help and FAQs | first direct bank Security centre Fraud awareness Email scams Current Page
Fake emails (also known as Phishing) are a common tactic used by scammers. At first glance, they may seem genuine. However, look closer and they will urge you to share your personal details, enter confidential information or click through to fake websites.
Common examples of phishing emails include threats to deactivate one of your online accounts, proposals to send you money in return for your account details, blackmail emails stating you’ve accessed illegal content or offers of tech support to help you with cyber fraud or viruses.
Fake emails (also known as Phishing) are a common tactic used by scammers. At first glance, they may seem genuine. However, look closer and they will urge you to share your personal details, enter confidential information or click through to fake websites.
Common examples of phishing emails include threats to deactivate one of your online accounts, proposals to send you money in return for your account details, blackmail emails stating you’ve accessed illegal content or offers of tech support to help you with cyber fraud or viruses.
If we contact you by email, we will never ask you to enter or confirm your security details. We will only send you emails from the following email addresses:
If you don't believe an email to be from first direct, then please forward the email to phishing@hsbc.com so we can investigate it and help prevent further instances of phishing or if you’d like to discuss this, simply give us a call anytime on 03 456 100 100.
How do they get my email address?
Not from us. Lists of live email addresses are bought or swapped between unscrupulous parties.
How do they know where I bank?
They don't, but unfortunately if they send enough emails they're bound to reach some customers.
If we contact you by email, we will never ask you to enter or confirm your security details. We will only send you emails from the following email addresses:
If you don't believe an email to be from first direct, then please forward the email to phishing@hsbc.com so we can investigate it and help prevent further instances of phishing or if you’d like to discuss this, simply give us a call anytime on 03 456 100 100.
How do they get my email address?
Not from us. Lists of live email addresses are bought or swapped between unscrupulous parties.
How do they know where I bank?
They don't, but unfortunately if they send enough emails they're bound to reach some customers.
If you think you've been the victim of any scam, it's important to call us as soon as possible.
Call 03 456 100 100 (Lines are open 24/7, 365 days a year).
*Source: UK Finance.