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Product support

Popular questions

What's the difference between a first direct Credit Card and Gold Card?

Why is my loan rate different to the rate advertised?

Credit is subject to status. The rate you'll receive depends on your individual circumstances, credit checks and an assessment of your financial situation so may differ to the rates you see advertised. The rate you are offered could be higher than the advertised annual percentage rate (APR). The maximum APR you could be offered is 18.9% APR.

How many Regular Saver Accounts can I have?

Personal Loans

How do I change the date of an existing loans repayment?

Why is my loan rate different to the rate advertised?

Credit Cards/Gold Cards

What's the difference between a first direct Credit Card and Gold Card?

How do I activate my new card?

How do I set up a Direct Debit to pay my credit card?

How do I cancel a Direct Debit from my credit card?

How do I get a replacement credit card?

How do I transfer balance from another credit card or store card?

How do I increase or decrease my credit limit?

What should I do if I've forgotten my PIN, want to change it or unlock it?

How do I open a savings account?

How many Regular Saver Accounts can I have?

How is interest calculated on my Cash ISA?

How do I close a Savings Account?

Sharedealing

How do I buy and sell shares?

How long does it take to set up a sharedealing account?

How do I know which shares to choose?

What is the FTSE 100?

How do I find out about Best Execution?

First Directory

How do I cancel my First Directory?