Paym

FAQs

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What is Paym?

Paym allows you to use a mobile number to send money to someone else who's registered for the service. You can also receive money via your mobile phone number if you're registered. You can't register for Paym after 21 November 2022 as the service is closing in March 2023. 

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Why is Paym closing?

The way people are choosing to send money has changed since Paym was launched in 2014. Fewer people are registering and using the service.

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How do I deregister from Paym?

Log on to the App and go the the Menu. Select 'Paym services' and then 'deregister'.


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When is Paym closing?

From 21 November 2022, you'll no longer be able to register for the service.

From 2 March 2023, you'll no longer be able to use Paym to make a payment.

If you're already registered for Paym, you'll be able to receive payments until 7 March 2023.

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Are my details still safe?

Yes. Sending money via Paym uses the same secure system as Online Banking and Phone Banking. Your account number will never be displayed to the sender, all they see is your name.


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Is there a charge?

No. Paym is a free service.

Please be aware that you might be charged to access the App by your network provider as you need to be connected to the internet to use it. And as always, these charges may vary if you use your mobile to access Paym abroad. 

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How do I know if someone has sent me a payment?

You’ll receive a text message when you’ve received money via Paym. You can then log on to our App or Online Banking for more info.


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Can I use Paym with first direct if I've registered for other services, such as Barclays Pingit, Pay Your Contacts or Pay2Mobile?

Yes, you can send money from your 1st Account with Paym even if you've already registered with other, similar services. However, you can't receive money via Paym into your 1st Account. 

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Can I use the Paym service with a joint account?

Yes, you can both register to receive money via Paym into a joint 1st Account with different mobile numbers.

Either of you can send money using Paym from a joint 1st Account if you’re authorised to.

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What will you use my mobile number for?

When you register, your mobile number will be linked to your chosen 1st Account so you can receive money using Paym.

It’ll also be used to text you when you’ve received money via Paym.


Please note we won't update the number you register for Paym in the contact details we hold for you.

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How can I change or amend my Paym details?

If you're already registered, you can do this by logging into our App and selecting ‘Paym settings’. You can no longer register for the service from 21 November 2022.

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How much money can I send using Paym?

You can send from £1 up to the daily limit you’ve set, or up to the maximum limit set by us.

You can view and decrease your limit by selecting ‘Paym Services’ in the App. Once the limit has been decreased, you can't increase it again.

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Will you access the information in my phone book?

We’ll only do this when you select a contact to send money to.


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What if I send money to the wrong mobile telephone number?

There’s no way of stopping money that has been sent via Paym.

When sending money via Paym, we check the mobile number is registered for Paym and show you the account name linked to it, so it’s important you check these details carefully.


If you've sent money to an incorrect number please call us anytime as soon as possible on 03 456 100 100.

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