Bank accounts

Popular questions

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How do I switch my account to first direct?

You can switch in just 7 working days. We do everything we can to make the transaction as smooth as possible - you'll be surprised how little you actually have to do. Have a look at our Switching to us page for all the details.

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How do I find my statements?

• in App
  on your balance screen select the three dots next to the account you’d like to view statements for, then ‘Statements’. You’ll find your last three statements and you can also access a list of historical statements
• via Online Banking
  select ‘Statements’ at the top of your account transaction list. You’ll find your latest statement, plus an archive of historic statements and other items such as Statement of Fees.

When you open your statement, just click download to send it to an email account or print it (if your device is connected to a printer).

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How do I find my International Bank Account Number or Branch Identifier Code?

You can find your International Bank Account Number (IBAN) or Bank Identifier Code (BIC) by logging on to our App or Online Banking and selecting the account you need the IBAN or BIC for. Then select ‘Statements’ and choose the statement you need.

This will download a full PDF statement, which will show your IBAN and BIC (just below your account summary).

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