Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all your boxes?
To make your journey as straight forward and stress free as possible, why not check out the step by step guide to our recruitment process below. It's packed with useful tips and information to help bring out the best in you. Go on, take a look:
Simple steps to working with us
Step 1: Apply
Once you’re confident first direct is for you, then it’s time to apply. You can do this online here. We’d love to hear from you.
Step 2: Pre-Screening Call
After we have reviewed your CV and would like to take your application forward, you will receive a call from our pre-screening team. They will run through a bit more information about the role and make sure everything is clear prior to the next stage.
Step 3: Video Interview
Once we have completed the pre-screening call, you will receive an invite to complete a video interview. You will be asked to record yourself answering 3 capability-based questions – don’t worry, you’ll have a few attempts to polish it before you submit! As this is a telephony based customer service role, we’re looking for friendly, crystal clear and professional communication which is grammatically correct with good volume and pace. Please avoid the use of any slang or jargon and be sure to show your amazing personality.
Step 4: Face to Face Interview
At this stage we’d love to meet you in person! Our friendly team will ask you all about your experience, you’ll find out more about the role you have applied for and get a taste of our fantastic office environment. The interview will include a series of capability and strengths based questions to ensure you have all the skills required to thrive at first direct. This is your last chance to shine, so don’t be afraid to blow your own trumpet. Please allow approximately 1 hour for your interview. You will usually learn the outcome of your interview within 3 working days.
Step 5: Value Assessment
The Values Assessment consists of some short preference based questions which should take around 10 minutes to complete. This step in the process is to ensure that as a future employee you are well suited to first direct’s values and we make the perfect match.
