Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all your boxes?
To make your journey as straight forward and stress free as possible, why not check out the step by step guide to our recruitment process below. It's packed with useful tips and information to help bring out the best in you. Go on, take a look:
Simple steps to working with us
Step 1: Apply
If it feels like first direct is the right move for you, then it’s time to apply. You can do this online here. We’d love to hear from you.
Simply follow the instructions to submit your CV.
Step 2: Online Simulator
Next, we’ll get in touch to ask you to complete an Online Simulator which emulates queries our customers might have and the multiple systems we use.
The Simulator will assess how well your customers' queries are resolved. (We will need you to use a laptop or PC for this part, not a phone or tablet)
Step 3: Telephone Interview
If you ace the Simulator, we’ll then give you a call to tell us a bit about your skills in a short telephone interview.
Step 4: Face to Face Interview
Should the chat go well then we’d love to meet you! We’ll invite you to attend a face to face interview at either our Leeds or Hamilton office (dependent on your location).
This will be a skills based interview including some role plays.
Step 5: Values Assessment
As well as assessing your skills, we'll also check to see if your values and behaviours match ours at first direct with an online Values Assessment.
You’ll find out if you have been successful within three working days.
