Our training is a mixture of classroom learning, call listening and on the job learning with plenty of coaching and support.
There's a lot to learn and we want to make sure you're comfortable and confident when you start taking live calls so that you can deliver the amazing service our customers expect. This development will continue throughout your time with us.
The programme itself will combine systems work, product knowledge, procedural processes, telephone skills and customer service training - so you'll pick up new skills before you even start. We appreciate that people learn in different ways and at different speeds, so there'll always be the opportunity for personal practice time, group reviews and role plays.