Physical Secure Key FAQs

What is a Physical Secure Key?

A Secure Key is a small, portable device that looks a bit like a small calculator, which generates a unique, single use security code every time you want to access Online Banking. It's just an extra layer of security to look after you and your money.

Can I have a second Secure Key, one for work and one for home?

Can I change from a Physical Secure Key to a Digital Secure Key?

Yes, we would recommend you do this. A Digital Secure Key will make logging on and authorising payments much easier than with your Physical Secure Key. Once you've downloaded the first direct Mobile Banking App, just go to the "more" menu, select "security settings", and "activate Digital Secure Key".

What happens if I lose my Secure Key or it breaks?

If you’ve lost your Secure Key or its broken, we recommend switching to a digital version. It sits on your smartphone as part of the Mobile Banking App. Most people take their phones with them everywhere these days, so you’re less likely to lose it.

If you haven’t already, just download the first direct App from your App store, and follow the instructions. Then, you can go to ‘Security Settings’ from the menu, and select ‘Activate Digital Secure Key’.

If you don't have a smartphone or compatible tablet, and need a replacement Physical Secure Key, that’s fine. Just call us on 03 456 100 100 and we’ll order another one sent out to you in the post.

I lost my Secure Key but now I've found it, can I use it?

No. For security reasons, once you tell us you've lost your Secure Key, we'll immediately deactivate it. If you then find it, please return it to us either in person at any HSBC branch, or in the post, free of charge, to FREEPOST HSBC SKR CENTRE. Please make sure you write this all in capitals to make sure it reaches us.

Physical Secure Key FAQs