Digital Secure Key FAQs

What is a Digital Secure Key?

Digital Secure Key is part of our App and generates a unique, single use security code which a criminal can't replicate. Have a look at our App page to see if you have a compatible device.

Website

For secure access to the desktop website simply select 'Generate Security Code' on the App homescreen and enter your Digital Security Key password. The App will then generate a six digit log on security code which you can use to log on securely to the first direct Online Banking and access all the features.

App

To log on to the app, enter either your Digital Secure Key password or (if compatible) the biometric supported by your device.

Can I have a Digital Secure Key on more than one device?

Can two people use the same phone as their Digital Secure Keys?

Can I change from a Digital Secure Key to a Physical Secure Key?

Yes you can, but this something we not recommend.

New regulations mean you'll need to authorise your payments using a Secure Key more often in future, and its easier to do this with a Digital Secure Key that sits on your Mobile App. Please also be aware it can take upto 15 days for a Physical Secure Key to arrive in the post.

If you still wish to go ahead, you can call us on 03 456 100 100 to talk to us about switching to a Physical Secure Key.

Can I still generate a security code and/or use the App if I have no internet or phone signal on my mobile device?

You don't need internet or phone signal to be able to use the Digital Secure Key but you do need a 3G, 4G or Wi-Fi signal to access Online Banking services on the app. You'll also need it to be able to download and initially set up the Digital Secure Key. Please note that internet usage on a 3G or 4G connection will be subject to your phone provider's usual charges and usage allowances.

Will I need roaming on or off on my mobile if I'm using it abroad as a Digital Secure Key?

To use the Digital Secure Key you don't need a mobile signal, so in this instance roaming could be turned off. But, in order to access the Online Banking services using the app, you would need an internet connection - so roaming would need to be turned on. If you use this service abroad, standard roaming data charges will apply depending on your network.

What happens if I want to sell the mobile phone I have my Digital Secure Key on?

Before you sell your mobile phone, first deactivate your Digital Secure Key. You can do this from the ‘Security settings’ menu within the App. We recommend that you also reset the old phone to factory settings.

Watch our video on how to set up your Digital Secure Key on a new device.

What happens if I upgrade the phone I have my Digital Secure Key on?

If you still have your old phone, just log on to your App with your Digital Secure Key as usual and select ‘Security Settings’ from the ‘More’ menu.

Next, select ‘Deactivate’, to deactivate your Secure Key and ‘Deactivate Now’.

You’ll then be able to set up your Digital Secure Key again when you download the App on your new phone by following the simple on-screen instructions.

If you don’t still have the old phone, you’ll need to call us on our usual number so we can deactivate your Digital Secure Key for you.

You can see how to set up a Secure Key on your new phone on our helpful videos page.

What should I do if I accidentally delete the app?

What happens if the mobile with my Digital Secure Key is lost or stolen?

Call us on 03 456 100 100 as soon as you realise you've lost your phone, so we can deactivate both your Digital Secure Key and the app.

If you then find your old phone, you won't be able to reuse your old Digital Secure Key.

Digital Secure Key FAQs