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Guidance for customers affected by the news that Flybe has ceased trading

For bookings made directly with Flybe and paid for with either a first direct debit or credit card, please complete the declaration form and email it to us at fdcardscustomermail@firstdirect.com or alternatively you can send to:

first direct
40 Wakefield Road
LS98 1FD

Once we receive your completed form we'll then consider if we are able to help you through Visa Claims Resolution Schemes.

Further guidance can be found at:



Be aware of Fraud

Scammers are trying to exploit people affected by the collapse of Flybe.

These criminals will attempt to scam anyone into revealing personal and financial details by pretending to assist with your refund.

Never give out your information to a source you do not trust. If in doubt, always call them back on a trusted number. For more advice on what to do, have a look at our fraud awareness page, or the Take 5 website.