1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose mortgages do we offer?

	We offer mortgages from the whole market
	We only offer mortgages from a limited number of lenders
	We only offer our own mortgages.

3. Which service will we provide you with?

	We will advise and make a recommendation for you after we have assessed your needs
	You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for this service?

	No fee
	A fee.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

5. Who regulates us?

first direct is a division of HSBC Bank plc, 8 Canada Square, London, E14 5HQ which is authorised and regulated by the Financial Services Authority. Our FSA register number is 114216.

Our permitted business is arranging, entering into and administering mortgages.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

...in writing	first direct Customer Relations 40 Wakefield Road Leeds LS98 1FD
...by phone	Contact Telephone Numbers
	Customers	08 456 100 100
		08 456 100 147 (text-telephone)
	New Customers	0800 24 24 24
		0800 222 000 (text-telephone)

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about the compensation scheme arrangements is available from the FSCS.